Context
An international shipment-consolidation startup needed a website that could serve as a communication hub for customers and their shipments.
Engagement
We worked with a design partner in 2008–2009 to turn the business process into a customer portal, from registration and private spaces to notifications and payment support.
What we delivered
- Workflow analysis and a CMS-based customer portal with registration and private customer spaces.
- Notification configuration and testing, with the client confirming working messages in December 2008.
- Design/interface coordination, customer content entry and follow-up support.
- PayPal integration support and subsequent payment-related updates.
Outcome
The client praised the completed site in February 2009 and later reported an active customer while discussing payment support. The evidence establishes a functioning portal and continued assistance, without implying broader sales or growth results.