# Workers' compensation ADR for public agencies

[Source](https://listentosee.com/work/b12-workers-comp-adr)

Website, sales systems, and the City of Long Beach case study: dispute-to-resolution time fell from 234 to 59 days for police claims and 215 to 63 for fire.

Client: A workers' compensation administrator serving California cities and fire authorities.

Historical engagement years: 2013–2016.

Sectors: Government.

Related services: [Automation and Integration](https://listentosee.com/services/automation-and-integration); [SWOT Analysis](https://listentosee.com/services/swot-analysis).

Work stories describe separate historical engagements. Engagement years are not publication dates and do not imply a continuous contract. Preserve each story's distinctions between delivered work, tested implementations, previews, planning and later advice. Retain partner credits and the anonymized descriptions of private clients.

## Context

California cities and fire authorities face long delays resolving medical disputes in police and fire workers' compensation claims. A workers' compensation administrator helps agencies implement the "carve-out" alternative dispute resolution (ADR) allowed by state law.

## Engagement

As the administrator's technology and marketing partner, we built the firm's website and sales materials and documented the City of Long Beach program as a case study.

## What we delivered

- The Long Beach ADR case study and implementation-team service descriptions.
- Website and pitch copy, a claims-audit proposal to a county fire authority (2014), and exhibitor materials for the California joint-powers-authority community.
- CRM and audit-automation tooling.

## Outcome

Documented for Long Beach: under ADR, the average time from dispute to resolution fell from 234 to 59 days for police claims and from 215 to 63 days for fire claims, and independent medical exam costs fell 27% and 7% respectively.

Generated images are illustrations, not photographs of actual client projects or evidence of delivery. Archive artifacts are separately identified on the source pages.